FAQs: blended training packages

If you are experiencing some problems with delivering either the 'Raising the issue of smoking' or the 'Raising the issue of smoking during pregnancy' blended training courses, please consult the information below to try and resolve your problem.

"I have registered on the Health Scotland VLE but can't log in"

The Health Scotland VLE registration emails are automated and are sent out within a 5 minute period of registration. Depending on your computer's settings, this email may be sent to your 'junk' or 'trash' folder as opposed to your inbox. Please check these folders in the first instance.

If you still have not received this email, it may be as a result of local email system settings or firewall. This means the email is processed through various spam filters before eventually getting through, or in some cases, not getting through at all. You need to contact your local I.T. department to ask if this email has been blocked from reaching your email address.

If you have received this email but can't log in to the Health Scotland VLE, please check you are using the correct username and password. Please note these are case sensitive so please ensure you are/are not using capital letters where appropriate. If you are still having problems logging into the Health Scotland VLE, please contact the ASH Scotland T&D Administrator at: Tadministrator@ashscotland.org.uk or 0131 220 9959.

"I can't use my email address to register on the Health Scotland VLE"

Please check you have entered your email address properly when you register with the Health Scotland VLE.

If you are still experiencing problems with using your email address, you need to be aware that email addresses can only be used once. Therefore, if you are trying to register using a shared email address (for example a ward email address) it could be that someone else with access to this email account has already registered using this email address. You will need to register using an alternative email address or contact your I.T. department to request a new email account is set up in your name.

"My enrolment key doesn't work"

In the first instance, please check you have entered the enrolment key correctly. If it still doesn't work, please check your correspondence from the PATH Training & Development Team to ensure the enrolment key is correct.

If you are still experiencing problems with the enrolment key, please contact a member of the PATH Training & Development Team on 0131 220 9959.

"I have forgotten my password"

Please click the 'Lost Password?' link which can be found in the log in box of the front page of the Health Scotland VLE.

"I can't download or open the training videos for the Raising the issue of smoking during pregnancy training course"

You will require either Quicktime Player (recommended) or Windows Media Player to view the training films. If you plan to view the training films prior to the participatory session, you will need this software installed your PC. You will also require this software on the laptop or PC you will be using to deliver the participatory session. Your laptop or PC will need to have either Windows XP Windows Vista to support this software. If your computer does not have either of these systems or if you are unsure which system you have on your computer, please contact your local I.T. department for advice.

Please follow the links below to install either Quicktime Player or Windows Media Player.

Quicktime Player and support can be found here.
Windows Media Player and support can be found here.

Please note, you may require administrator privileges to install this software on your computer, please contact your local I.T. department to help you with this.

If you are still experiencing difficulties with the training films, an alternative DVD format is available on a loan basis. Please contact the PATH Training & Development Team on 0131 220 9959.

"I can't get the e-learning session to load on my computer"

Please use this checklist below to ensure your PC meets the technical requirements to be able to access the course.

If you answered No to any of the questions above please check the instructions below which will help you.


1. Internet Explorer Settings:

When using Internet Explorer please ensure the Security Settings are set as described below.

To do this, follow the steps below.

2. Enabling JavaScript

JavaScript needs to be enabled to allow the course to run.

To enable JavaScript:

1. Open Internet Explorer.
2. Select Tools then Internet Options.
3. Select Security then Custom Level.
4. Set 'Active scripting' to Enable.
5. Click OK to save the changes.

3. Enabling ActiveX

To allow the Atlantic Link 'ActiveX control' to be installed, follow the steps below:

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Security tab, click Custom Level.
4. Set 'Download signed ActiveX controls' to Enable.
5. Set 'Run ActiveX controls and plug-ins' to Enable.
6. Set 'Script ActiveX controls marked safe for scripting' to Enable.
7. Click OK to save the changes.

4. Enabling Pop-up Windows

For Internet Explorer 6 SP2 (all Windows XP SP2 computers), your browser will need to be configured to allow pop-up windows.

To enable pop-up windows:

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Security tab, click Custom Level.
4. Click enable under 'Allow script-initiated windows without size or position constraints'
5. Click enable under 'Open files based on content, not file extension'
6. Click disable under 'Use Pop-up Blocker'
7. Click OK to close the box.
8. Click OK again to save the options.

5. Flash Player

If you receive an error message saying that the Flash plug-in is not installed or you do not have an up to date version visit the Adobe web site to install the latest Flash player:
You may not have administrator privileges to install this software. If not you must contact your local I.T. department.

6. Contact your local I.T. department

If you are still experiencing problems or are unable to follow the above instructions, please contact your local I.T. department. As I.T. departments vary between NHS areas, the PATH Training & Development Team cannot advise on local I.T. issues.

Last updated: June 2011